No matter who, what, where or when, our 24-hour guest support team is available to help. Our agents are trained to assist anyone who books with us, accommodating all needs. We ensure every guest has their best stay.
If a guest has questions or requests throughout their stay, we make our communications as accessible as possible. Guests can reach us any time through SMS message, email, Whatsapp, phone call—you name it.
While hotels offer front-desk help, we offer 5-star service in the form of a virtual concierge. Any question or request can be answered instantaneously by contacting us online. We understand, however, that things happen—the coffee machine breaks, the internet stops working, there’s no more toilet paper—and guests require an in-person touch. In these cases, we send in our operations team to resolve the situation.
To ensure the guest’s stay runs smoothly, our guest support team responds to all inquiries quickly and thoughtfully. In fact, we pride ourselves on our impressive response times. It allows us to deliver unmatched customer service. Just check out our reviews; they speak for themselves.
Travelling is full of uncertainties and we want our guests to leave their worries at the door. That’s why our customer service doesn’t end with the booking. We provide ongoing customer support before, during and after the stay.
Our friendly and dedicated guest support team provides 24/7 customer service, so no guest is ever waiting on a reply. Our guest support agents are always happy to answer questions and address any concerns. Guests can contact guest support for anything from restaurant recommendations to extra blankets. No question is too small or insignificant.
Even after checkout, our guest support team is available to answer further questions and help guests book their next stay.